Immediately on the first back-to-work week after 2025 Lunar New Year holiday, Port of Hai Phong organised "Enhancing Client Service Excellence" seminar among prominent activities lead and coordinated by Chairman and General Director, with all department heads, center directors, and member companies' general managers attendances.
'Client Centricity Strategy' Seminar 2025
Mr. Le Vo Quang Huy - Director of Client Service Center (CSC), presented objectives, solutions, and 2025 action plan to relevant departments. The major discussion points emphasized on quantifying specific targets, identifying risks, assessing performances and client satisfaction, and proposing service improvement solutions based on the functional duties outlined by company board and Vietnam Maritime Corporation (VIMC).
Mr Le Vo Quang Huy - Director of Client Service Center, presenting at the seminar
Representatives from all departments within the company also engaged in discussions, contributing insights to the seminar around 'client centricity' concept. This aims to enhance communication, create a distinctive service quality, and level up client service to higher excellence scale.
In his concluding remarks, the Chairman of the Board and the General Director praised CSC's efforts over the past period, which included specific, proactive programs and initiatives that fostered stronger understanding and connection with clients, consequently improving client services.
Chairman Pham Hong Minh, contributing at the seminar
General Director Nguyen Tuong Anh remarking and concluding the seminar
In addition to service quality optimisation on existing resources, it is essential for CSC to develop a strategic vision aiming at proactively enhancing client service through market surveys, following by active participation in port development investment planning, macro marketing strategies, international communication, training, and building a professional client care team. This endeavor would enventually help strengthen and promote the Hai Phong port brand in the long future. CSC should also proactively collaborate and incorporate with various departments through internal feedbacks to ensure the ongoing professionalization and quality enhancement of client services; Moreover, CSC should work closely with the company’s communication commission and VIMC to advance newborn international communication function. Company leadership also expect CSC continue to fully express their potentials, making Hai Phong Port's client service distinctive and competitive.
Director Le Vo Quang Huy expresses gratitude and acknowledges valuable and insightful knowledgeable contributions from all deparments and leaders. He commits to working collaboratively with all teams across the ports to establish and develop a professional Client Service Center, thereby contributing to Hai Phong Port's client service evolution to the new level and delivering a distinctive "Hai Phong Port" value to clients.
Company Office - Communication Commission
Other photos at the seminar
