To respond to the growing demands and diverse requirements from clients, as well as elevate current standard services to precisely customised level, Port of Hai Phong Joint Stock Company ( Hai Phong Port) officially inaugurated its Client Service Center (CSC) on November 15, 2024. This milestone marks a significant transformation in Hai Phong Port customer-centric strategy, reaffirming its pivotal role in the whole Vietnam national port system.
Hai Phong Port’s CSC Team
According to CEO Nguyen Tuong Anh, the establishment of Client Service Center aims to proactively deliver professional, efficient, and effective customer care services. CSC will serve as the centralised hub for receiving, handling, and responding to client’s inquiries and requests across all member units, including Tan Vu Port, Chua Ve Port, and other future projects.
CEO Nguyen Tuong Anh providing orientations at the staff appointment ceremony for the CSC
With "Customer-Centricity" motto, the CSC not only focuses on resolving issues related to port operations and cargo handling procedures but also provides consultation, information, and optimal solutions to precisely accommodate client’s demands. Additionally, the center prioritises customer relationship strategies, gathers and listens to client feedback, and continuously improves the company competitiveness in the maritime industry. This commitment ensures Hai Phong Port adopt international standards, hence position it for further growth in Asia region and global expansion.
These efforts will help build client trust, enhance satisfaction, and strengthen long-term partnerships between Hai Phong Port and its clients.
The establishment of CSC is a strategic step responding to the rapid growth of the logistics and maritime transport industries. As a critical gateway to the sea in northern Vietnam, Hai Phong Port plays an essential role in the national supply chain and serves as a vital link to international markets.
Equipped with modern infrastructure and a professional, experienced, and dedicated staffs, Hai Phong Port's CSC commits to:
Being a reliable partner: Listening, understanding and delivering the best solutions.
Prompt Services: Ensuring the fastest yet the best response to customer requests.
Comprehensive Support: Covering all aspects from cargo receipt to supply chain optimization consulting.
The launch of the Customer Service Center is a pronounced commitment to Hai Phong Port Joint Stock Company’s relentless efforts in innovation and sustainable development toward our clients.
Chairman Pham Hong Minh and CEO Nguyen Tuong Anh presenting flowers and the appointment decision to Mr. Le Vo Quang Huy – Director of Hai Phong Port CSC